Warranty & complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order arrives damaged or incomplete, entitling you to a warranty claim. By law, you are required to notify us of the defect within two months of its discovery. If the defect falls within the scope of the warranty, we will provide for repair or replacement free of charge.

Complaints

We recommend that you first report any complaints to us by emailing info@velvetbaby.nl.

As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union's platform.