Warranty & complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is delivered faulty or incomplete, which entitles you to make a claim under the guarantee. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect is covered by the guarantee, we will repair or replace it free of charge.

Complaints

We recommend that you first report complaints to us by emailing info@velvetbaby.nl.

From 15 February 2016 it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.