Privacy policy

Privacy policy Velvetbaby

About our privacy policy

Velvetbaby cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Velvetbaby. The starting date for the validity of these conditions is 08/09/2020, with the publication of a new version the validity of all previous versions is canceled.

This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software Shopify

Our webshop has been developed with Shopify software. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified credit card data processor. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Shopify reserves the right to share collected data within its own concern in order to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU / US Privacy Shield applies, your data may be processed in the United States. Web hosting

www.one.com

We purchase web hosting and e-mail services from www.one.com. One.com processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. One.com has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. One.com is obliged to observe secrecy on the basis of the agreement. E-mail and mailing lists www.one.com We use the services of www.one.com for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. www.one.com has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

Shopify payments

We use the Shopify payments platform to handle (part of) the payments in our webshop. Shopify payments processes your name, address and residence details and your payment details such as your bank account or credit card number. Shopify payments has taken appropriate technical and organizational measures to protect your personal data. Shopify payments reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Shopify payments shares personal data and information regarding your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Shopify payments's services for which they engage third parties. Shopify payments does not store your data longer than permitted by the legal terms.

Reviews

We collect reviews via the google platform. If you leave a review via google, you are obliged to provide your name, place of residence and e-mail address. Google shares this information with us so that we can link the review to your order. Google also publishes your name and place of residence on its own website. In some cases, Google may contact you to clarify your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Google. They only use this information for the purpose of inviting you to leave a review. Google has taken appropriate technical and organizational measures to protect your personal data. Google reserves the right to engage third parties for the provision of the services, we have given permission to Google for this. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Google engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties. Invoicing and accounting MoneyBird

We use the services of MoneyBird to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected, MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is obliged to observe secrecy and will treat your information confidentially. MoneyBird does not use your personal data for purposes other than those described above.

External sales channels Facebook, Instagram

We sell (part of) our articles via the Facebook and Instagram platform. If you place an order via this platform, we will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.


Cooperation with tax and criminal investigations

In some cases, Velvetbaby can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data to the e-mail address known to us.

Right of rectification

You always have the right to have the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of Velvetbaby. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

Cookies

What is a cookie? A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties can place cookies. What are cookies used for? This website uses cookies to improve the ease of use and performance of the website. By using cookies, we ensure, among other things, that when you visit our site you do not always receive or have to enter the same information. Cookies therefore make surfing the site a lot more pleasant. There are different types of cookies. This website uses permanent cookies and session cookies. Permanent cookies: These allow the website to be tailored to your preferences. For example, to remember your permission to place cookies. This means you don't have to repeat your preferences over and over again, saving you time and making it easier for you to navigate through the webshop. Permanent cookies can be removed through your browser settings. Session cookies: Using a session cookie, we can see which parts of the website you have viewed during this visit. This enables us to adapt the webshop as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted when you close your browser. With what specific purpose does this website place cookies? This website places cookies for the following reasons: Shopping cart (functional cookie): Remembering which products are in your shopping cart. Without this cookie, you cannot order products or place products in your shopping basket. Cookie selection (functional cookie): To remember whether you have given us permission to place cookies. Google Analytics (tracking cookie): To measure how you use the website and how you find us and to try to gain insight into this with reports. Google AdWords (tracking cookie): We measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns. Facebook (social media cookie): With this cookie it is possible to 'like' our Facebook page. This button works through code from Facebook itself. Twitter (social media cookie): This cookie enables you to follow our Twitter page. This button works through code from Twitter itself. AddThis (social media cookie): This cookie enables you to share our content via Facebook, Twitter and various other social media websites. How can I manage or delete cookies? Usually cookies can be managed, edited and deleted through your browser. More information about enabling, disabling and deleting cookies can be found in the instructions and/or by using the help function of your browser.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details 

Velvetbaby Netherlands

E info@velvetbaby.nl

Contact person for privacy matters