Return policy & withdrawal form

Returns policy & withdrawal form

At Velvetbaby, it is of course possible to return your order (provided that your ordered product does not fall under a legal exception). This can be done within 14 days of receiving your order. We prefer that you use the return form that you can download at the bottom of this page. We would appreciate it if you also send an email to info@velvetbaby.nl if you wish to return an item, so that we are already aware.

You can send the item back to:

Velvetbaby
Saendelverlaan 75
1567 KJ Assendelft

 

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After notifying us of your return, you have 14 days to send the items back. You will then be credited the full order amount excluding shipping costs. The costs for returning the package from your home to our address are at your own expense. If you make use of your right of withdrawal, the product must be returned to Velvetbaby with all delivered accessories and – if reasonably possible – in the original condition and packaging. The items must of course be unused/unwashed. To exercise this right, you can contact us via info@velvetbaby.nl. We will then refund the owed order amount within 14 days after notification of your return, provided that the product has already been received back in good order. You must include a fully completed withdrawal form, which can be downloaded at the bottom of this page.

*Should you wish to return something and your order total subsequently drops below €75, the shipping costs will be charged and deducted from the returned item.

Return exceptions

Exceptions to the right of withdrawal apply to the following products:

  • that have been created by the entrepreneur in accordance with the consumer's specifications;
  • that are clearly personal in nature;
  • that cannot be returned due to their nature;

Just for the record...
If your return does not meet our return conditions, we will refuse the return (partially) or apply a deduction for costs or damages. Do not send back returns that are outside the cooling-off period. And do not send back washed or used items.


Processing
You can track the delivery of your return using the Track & Trace code. Keep your proof of shipment safe. All returns are processed within 14 working days of arrival. You will receive the refund almost immediately thereafter.

Download the return form here.