Return policy & withdrawal form
At Velvetbaby it is of course possible to exchange or return your order (provided your ordered product does not fall under a legal exception. This can be done within 14 days after receipt of your order. Please use the return form that you can download at the bottom of this page. We would appreciate it if you also send an e-mail to email@example.com if you wish to exchange or return, so that we are already informed.
You can send the item back to:
1567 KJ Assendelft
You have the right to cancel your order up to 14 days after receipt without giving any reason. You have 14 days after notification of your return to send the articles back. You will be credited with the full order amount excluding shipping costs. The costs for returning the goods from your home to our address are for your own account. If you make use of your right of withdrawal, the product will be returned to Velvetbaby with all delivered accessories and - if reasonably possible - in the original state and packaging. The articles are of course unused/unwashed. To make use of this right, you can contact us via firstname.lastname@example.org. We will refund the amount due within 14 days after notification of your return, provided that the product has been received in good order. You must include a fully completed return form, which can be downloaded from the bottom of this page.
*Should you wish to return/exchange something and your order falls under €75 as a result, then the shipping costs will still be charged and deducted from the returned item.
Exceptions to the return policy
Exceptions to the right of withdrawal for the following products:
- that have been created by the entrepreneur in accordance with the specifications of the consumer;
- Which are clearly personal in nature;
- Which cannot be returned due to their nature;
Perhaps needless to say...
If your return does not meet our return conditions, we will refuse the return (in part) or apply a set-off for costs or damages. Do not send returns that are outside the cooling-off period. And do not return washed or used items.
You can follow the delivery of your return with Track&trace. Keep the delivery note well. All returns are processed within 14 working days of receipt. You will receive your money back almost immediately afterwards.
Download the return form here.